Refund and Returns Policy
At Shree Mahalaxmi Seeds, we want you to be satisfied with your purchase. This policy outlines our guidelines for refunds and returns:
1. Refunds
We offer refunds on products that are defective or damaged upon arrival. If you receive a damaged or defective product, please contact us within [number] days of receipt to initiate the refund process. To be eligible for a refund, the product must be unused and in the same condition as received. Proof of purchase is required.
2. Returns
We accept returns for non-defective products within [number] days of purchase. To initiate a return, please contact us with your order details and reason for return. Returned products must be unused, in their original packaging, and in resalable condition. You are responsible for return shipping costs unless the return is due to our error.
3. Process
For refunds and returns, please follow these steps:
- Contact our customer service team at [contact information] to initiate the process.
- Provide proof of purchase and details of the issue (for refunds) or reason for return.
- Wait for instructions on returning the product. Ensure it is securely packaged.
4. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
5. Exclusions
Certain products may not be eligible for return or refund due to hygiene reasons or specific product characteristics. Customized or personalized products also may not be eligible unless they are defective.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at [contact information]. Our goal is to ensure your satisfaction with every purchase from Shree Mahalaxmi Seeds.
This policy can be adjusted to fit specific details and requirements of Shree Mahalaxmi Seeds, such as specific timeframes, conditions for refunds, and contact information.